Frequently Asked Questions

Here are the most asked questions about my daycare

Please contact me if you have questions that are not on this page.

1) Are there any current openings?
Please call (631) 952-9494 or email me for current openings

2) What are the hours of operation?
We are open Monday-Friday 7:00am-6:00 p.m sharp. additional hours are available upon request for an additional fee.

3) Is Children's Heaven Childcare licensed?
Yes, we are licensed and monitored by New York State Office of Children and family services.

4) How may children do you care for?
We are licensed for a total of 14 children.

5) What is the vacation policy?
Parents are given 1 weeks vacation. Contact me for more info.

6) What is the illness policy?
We are at no time a sick-child care facility. Children with symptoms of fever, diarrhea, unexplained rashes, vomiting will not be accepted into care and can only return after 24 hours of being symptom free. more information on this can be found in the parent handbook.

7) What are your fees?
Our fees are very affordable and are calculated by each child's individual needs. e.x. Potty training, special needs. and the hours and days of care enrolled. Please contact me for more information. Rates are given in person not over the phone or by email, allowing us an opportunity to meet and discuss you and your child's needs.

8) Are you a USDA food program participant?
Yes, we participate in the CACFP. All meals and snacks are included in your weekly fee.

9) Is your Childcare insured?
Yes, we carry Commercial liability insurance.

10) Are you first aid and CPR Trained
We are all first aid, CPR and MAT certified

11) What will my child do each day?
see daily activities

12) Do you transport children while they are in your care?
Yes, we ocassionally go on trips to the park, and outdoor activities. However permission forms must be signed by each parent authorizing this.

13) Can I drop in for a visit?
You are always welcome to stop by, I only ask that you observe the daily activities, as to not disturb nap time.

14)What if I am late picking up my child sometimes? and what are your late fees?
We charge a late fee of $15, The fee begins immediately after 6pm and is for each period of 15 minutes thereafter. Late fees are charged to deter constant lateness.Please be considerate to myself, my assistant or any staff that is here if you are going to be late when picking up your child, and call and let us know. Constant lateness is automatic grounds for termination of Childcare Services. This will be strictly enforced as we all would like to go home on time at the end of our work day.

15) Do I still have to pay if my child is sick and does not attend daycare?
YES, payment is still required if children are sick or absent. Payment is also required for holidays and vacations, you have paid to maintain a spot here that cannot be filled on a short term basis. The only time payment is not required is if I am unable to provide childcare.

16) When do you expect your payment? and do you charge a late fee for payments not received on time?
All Payments are due in advance at the beginning of the week. No Exceptions!! The late fee for payments not received on time is $5 per occurence. However, habitual late payments are grounds for termination of Childcare Services. A $20 fee will be added for all returned checks, and parents are responsible for any fees that provider may incur.

17) Do you accept Government Subsidies?
Absolutely! We are a Department of Social Services contracted provider, and therefore we accept DSS, SWEP etc.

18) What do I need to enroll my child?
Daycare Registration Form - NYS
Registration Application
Physician's Statement of Child in daycare
Sleeping Arrangement Agreement
Food Program Enrollment Form
Signed Financial Agreement
Signed Contract
Medication Administration Form

19) My child takes medication are you authorized to give it to him/her?
This facility is approved to administer all medications. However we must have written consent from you and the child's Physician before we can administer it.

20) What types of payment do you accept?
Effective 1/1/08. We no longer accept checks for payment of childcare fees, We gladly accept cash or money orders.

21) What Holidays are you closed?
We are closed on the following holidays:

New Years Day
Martin Luther King Jr
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran's Day
Thanksgiving day and the day after
Christmas Day and the day after

We are also closed two (2) weeks out the year for vacation.